Terms & Conditions

1. Introduction & Scope

These Terms & Conditions (“Terms”) govern your access to and use of services provided by Hera AI (“Hera AI”, “we”, “our”, or “us”), including our website, order forms, communications, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

These Terms apply to all users, including customers, visitors, and any individuals or entities interacting with Hera AI.

2. Description of Services
Hera AI provides social media growth, optimization, consulting, and account management services, which may include strategy development, automation tools, engagement optimization, and digital marketing support.

We make reasonable efforts to provide effective Services, but specific results are not guaranteed, including but not limited to:

Follower growth
Engagement rates
Reach or impressions
Revenue or business outcomes

All performance outcomes depend on multiple external factors beyond our control, including third-party platform algorithms.

3. Eligibility
You must be at least 18 years old to use the Services. By using the Services, you confirm that you meet this requirement and have the legal capacity to enter into binding agreements.

4. Contract Formation
A binding agreement between Hera AI and the customer is formed once payment has been successfully completed and confirmed.

By completing a purchase, you confirm that you have read, understood, and agreed to these Terms.

5. User Responsibilities
You agree that:

All information provided is accurate and up to date
You will comply with all applicable laws and regulations
You are solely responsible for your social media accounts
You will not misuse or abuse the Services

You are fully responsible for all actions taken on your accounts, including any consequences imposed by third-party platforms.

6. Acceptable Use Policy
You agree not to use the Services for any of the following:

Spam, fake engagement, or automated mass messaging
Use of stolen, hacked, or unauthorized accounts
Misrepresentation of identity, brand, or affiliation
Illegal, deceptive, or harmful activities
Violation of any third-party platform terms or policies

We reserve the right to suspend or terminate Services immediately if misuse is detected.

7. Platform Compliance Disclaimer
Hera AI is not affiliated with, endorsed by, or connected to any third-party platforms, including but not limited to social media platforms.

You acknowledge and agree that:

Your use of third-party platforms is subject to their own terms and policies
Platforms may restrict, suspend, or remove accounts or content at their sole discretion
Hera AI is not responsible for any actions taken by third-party platforms

You use the Services at your own risk in relation to third-party platform policies.

8. AI, Automation & Tool Disclaimer
The Services may include automation systems, AI-based tools, or third-party software integrations.

You acknowledge and agree that:

Third-party platforms may modify or interpret their policies at any time, which may affect the functionality or availability of certain Service features
Platforms may detect or restrict automated or growth-related activities
Hera AI does not guarantee uninterrupted or risk-free use of such methods

Hera AI shall not be held liable for any actions taken by platforms against your account.

9. Subscription, Billing & Payment

9.1 Subscription
Some Services are offered on a recurring subscription basis. By purchasing a subscription, you authorize recurring charges according to your selected plan.

9.2 Billing
Payments are processed automatically based on your billing cycle.

9.3 Cancellation
You may cancel at any time.

To avoid renewal charges, cancellation must be requested at least 2 days before the next billing cycle.

If cancellation occurs after this period:

The next billing cycle will still be charged
Services will remain active until the end of the paid period

Pausing a Service subscription does not cancel billing.

Cancellation Requests: Customers may cancel their subscription at any time. To avoid being charged for the next billing cycle, the cancellation request must be submitted 2 days before the upcoming renewal date. If a cancellation request is received after the renewal has been processed, the customer remains responsible for the current billing period. The service will continue until the end of that paid subscription term, after which it will be cancelled and no further charges will be made.

10. Pricing Changes
We reserve the right to modify pricing at any time.

Customers will be notified at least 7–14 days in advance of any pricing changes. Continued use of the Services after the effective date constitutes acceptance of the updated pricing.

11. Refund Policy

Customers may request a full refund within the first 24 hours of their initial purchase, provided the request is submitted in writing to our support team. After this 24-hour period, the service is considered accepted and no refunds will be issued.

11.1 General
Refunds are not guaranteed and are reviewed on a case-by-case basis.

Due to the digital nature of the Services, refunds may not be available once service delivery has begun.

11.2 Non-Performance
Dissatisfaction with results, including growth, engagement, or performance, does not qualify for an automatic refund.

11.3 Eligible Cases
Refunds may be considered only in cases such as:

Duplicate or accidental charges
Proven non-delivery of Services
Unresolvable technical issues on our side

11.4 Processing
Approved refunds are processed within 5–10 business days to the original payment method. Transaction fees may be non-refundable.

11.5 Consumer Rights
Nothing in this section limits your statutory rights under applicable consumer protection laws.

12. Intellectual Property
All systems, branding, processes, and materials provided by Hera AI remain our intellectual property unless otherwise stated.

Customers retain full ownership of their own content, accounts, and data.

13. Data Protection & GDPR
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We may collect and process data such as contact information, account details, and communication history solely for the purpose of providing the Services.

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data, subject to legal obligations

For more details, please refer to our Privacy Policy or contact us at info@heraagent.lt.

14. Termination & Suspension
We reserve the right to suspend or terminate access to the Services at any time if:

You breach these Terms
Fraudulent, abusive, or illegal activity is detected
Continued service poses legal, operational, or reputational risk

Termination does not waive any outstanding payment obligations.

15. Limitation of Liability
To the maximum extent permitted by applicable law, Hera AI shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Loss of followers, engagement, accounts, or reputation

Our total liability shall not exceed the total amount paid by you to Hera AI during the preceding billing period.

16. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis.

We make no warranties or guarantees regarding:

Continuous availability or uptime
Specific performance outcomes
Compatibility with third-party platforms

17. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including:

Platform algorithm or API changes
Server outages or technical failures
Natural disasters
Government actions or regulatory changes

18. Dispute Resolution
In the event of a dispute, you agree to first contact Hera AI in an attempt to resolve the matter informally.

If no resolution can be reached, disputes shall be subject to the exclusive jurisdiction of the courts of the Republic of Lithuania.

19. Changes to Terms
We reserve the right to update or modify these Terms at any time.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania.

21. Contact Information
For questions, support requests, or legal inquiries, please contact:

Hera AI

Email: hello@heraagent.com